Be sure that you are logged in to the affected Protection Engine / Scan Engine box as "root" to perform the manual virus definition repair.
Please perform the following manual recovery steps: 1. Verify that the "symcscan" daemon is stopped by executing the following command: /etc/init.d/symcscan stop 2. Delete all the contents in the folders in the /opt/SYMCScan/bin/definitions/AntiVirus folder: for example tmpIncoming, Incoming, and VirusDefs but do not delete these folders, only the VirusDefs*** numbered folders. 3. Edit the /opt/SYMCScan/bin/liveupdate.xml file in vi, and change the value under the <schedules> tag to: <enabled value="false"/> 4. From the command-line interface change directories to /opt/SYMCScan/bin/definitions/AntiVirus folder -- execute the following command: ./setup-iu.sh enable -- this step creates the /opt/Symantec/virusdefs/incoming folder and ensures that Symantec Scan Engine actively checks the incoming folder for new definitions and applies them. 5. From the command-line interface, navigate to the local folder containing the downloaded Intelligent update virus definitions, and execute the following: -- for example our file is "20131113-001-unix.sh" --- chmod 777 20131113-001-unix.sh --- ./20131113-001-unix.sh -- these steps make the file executable and extracts the virus definitions to the "/opt/Symantec/virusdefs/incoming" folder. 6. Change directories /opt/SYMCScan/bin/definitions/AntiVirus/VirusDefs folder and execute the following commands. -- the steps below shows the "testuser" example account that was used during the install of the product ***Please be sure to substitute the actual account used in your environment*** -- cp /opt/Symantec/virusdefs/incoming/*.* . -- touch CSAPIdefsutils.liveupdate -- chmod 600 *.* -- chmod 660 CSAPIdefsutils.liveupdate -- chown testuser *.* -- chgrp testuser *.* 7. Start the Scan Engine / Protection Engine Service with the following command: /etc/init.d/symcscan start 8. Verify that the "symcscan" daemon is now able to run by executing the following command: ps -eaf|grep symcscan|grep -v grep 9. If the virus definition issue is resolved; please stop the service, change the items in Step #3 to <true> and Step #4 to disabled, to once again receive virus definitions via the Java LiveUpdate process.
If the steps above do not resolve the error / issue then the only recourse is to remove the product, delete the program folder, and re-install.
Imported Document ID: TECH212465
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