Unable to Remote Manage Windows Mobile/CE and BlackBerry Devices Through Reverse Proxy
Last Updated December 05, 2013
Upon setup of Symantec Mobile Management and configuration of your HTTP reverse proxy for iOS, Android, and Windows Phone device management, Windows Mobile/CE or BlackBerry devices cannot be remotely managed. Bootstrap of the Windows Mobile/CE device succeeds, but you are unable to communicate with the agent. For BlackBerry devices, the Symantec Mobile Management agent installs but you are unable to communicate with the agent.
Windows Mobile/CE and BlackBerry communicate through the Tunnel Service. This communication tunnel is not HTTP-based traffic and will be rejected by reverse proxies.
Windows Mobile/CE and BlackBerry devices must have a direct connection to their associated Mobile Management site-server. The devices must be able to communicate in-bound to ports 80/443 for agent download and periodic calls to Tracker and Logmanager for inventory. In addition, the devices must also be able to communicate in-bound to TCP port 7780 for the Tunnel Service.
In situations where Windows Mobile/CE and BlackBerry devices must communicate from the Internet, Symantec recommends placing a Mobile Management site-server in the DMZ.
Symantec Mobile Management
HTTP Reverse Proxy
Imported Document ID: TECH213085
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