Users cannot access printers or shared drives and files when Symantec Endpoint Protection Small Business Edition (SEP SBE) cloud is installed on the network.
By default, file and printer sharing are disabled when using Symantec Endpoint Protection Small Business Edition (SEP SBE).
To enable file and printer sharing, first create a copy of the default policy, make your configuration changes, and then apply the new policy to a group. See Enabling file and printer sharing for more information.
Advanced configuration settings
Certain environments require additional firewall rules to gain clear communication to network devices and file shares. These environments usually consist of more than one subnet, or have shared network devices connected directly to workstations.
In these environments, create a new firewall rule with the following ports opened locally for both inbound and outbound traffic.
When connectivity issues persist
If users in the group continue experiencing connectivity issues to network devices and shares, follow these steps within the policy assigned to the affected group.
Under Network Protection, check Report Blocked Events.
Test the connection several times. After a short period of time (sometimes up to 30 minutes), any blocked events will appear in the History tab for the affected computer.
In the report, in the Category column, look for Firewall Activities.
In the Activity column, click the link for the firewall activity.
Review which local ports and protocols are being blocked, and add them to the firewall rule you created earlier.
Under Program Control, create allow rules and add any executable files recommended by the manufacturer of the shared network device.
Imported Document ID: TECH213284
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