In some cases it may be necessary to run the Norton Removal Tool on desktops or CleanWipe on servers if problems are encountered uninstalling or reinstalling. Both are linked at the bottom of this article.
Remove folders left behind after an uninstall
Delete the following folders, if they still exist on the affected computer:
Note: "Program Data" is a hidden folder. See Show hidden files at Microsoft.com. Also note that if you cannot remove any of the afore mentioned folders, you can use the instruction on our Cannot remove folder article. Change the directory path to the folder needing to be deleted. This process may also require a restart if "System" has locked any files or folders in the requested folders to be deleted.
Remove registry keys left behind after an uninstall
Delete the following registry keys, if they still exist on the affected computer: