An agent for Symantec Endpoint Protection Small Business Edition (SEP SBE) cloud displays outdated virus definitions, and is not receiving the latest definitions.
This issue occurs when the virus definitions on the agent computer have become corrupted.
If this command results in either a network time-out or a failure to resolve the address, communication is being blocked between your network and Symantec servers.
If you have firewalls or proxies in your network environment, whitelist the required URLs.
If definitions still do not update after performing these steps, contact us for further assistance.
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This will clear the history and restart the chat.