Virus file is shown in quarantine page although Symantec Protection for SharePoint (SPSS) failed to quarantine the file as it is locked by workflow process.
Last Updated October 09, 2014
SPSS detected virus file and the file is shown under the quarantine page. However the file is not deleted from the document library once accessed, and also does not appear under Quarantine folder. The statistics on "files got quarantined" does not get updated as well.
Similar error can be found under process log:
"yyyy-mm-dd hh:mm:ss","Warning","Process","https://<server>/virus test file.txt"," (null)","Scan","Manual","InfectedNoRepair","CopyQuartineAndDelete","68","0","The infected unrepairable file was quarantined and then deleted.","1","1 -Infected files: virus test file.txt -Infections: <virus name> -Status: Deleted","virus test file.txt|<virus name>|NONE|11101"
Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
Workflow process like Record management software (for example: RecordPoint) locks the virus file and causes SPSS to fail to quarantine the file. However the quarantine page incorrectly reports the file is quarantined.
The issue was fixed on version 6.0.5. Upgrade to version 6.0.5 to resolve this problem.
Product Version: SPSS 6.0.4, SPE 188.8.131.52
Platform: Windows Server 2008 R2,
Platform Version : Enterprise (x64-64bit)
Imported Document ID: TECH213736
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