You upgrade Symantec Endpoint Protection Manager from an earlier version to version 12.2.X. The remote console does not upgrade to the correct version of Java. Instead, an earlier version of Java is installed. Earlier versions include known vulnerabilities. The correct version of Java is 1.7.9.
Automatic updates to the Java version for the remote console are usually installed automatically when you upgrade Symantec Endpoint Protection Manager. In the case of Java version 1.7.9, however, there are known issues with Java webstart that cause the automatic update to fail.
Install the Java update from Symantec Endpoint Protection Manager.
In a browser on the computer where the remote console is installed, navigate to the web access page on the server where Symantec Endpoint Protection Manager is installed. URL:
Download the remote console from this page. The correct Java version will be installed.
Imported Document ID: TECH213761
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