With the current design of the Symantec Encryption Management Server only one NTP server can be added for time synchronization. Per NTP protocol specifications multiple NTP servers should be queried for accurate and reliable synchronization.
The error message "The NTP Server is invalid." is issued by the Encryption Server when trying to add multiple NTP server names or IP addresses.
The web interface only allows a single hostname or IP address to be added. Adding the hostname of a NTP server pool i.e. from http://www.pool.ntp.org/en/ will add only one of the resolved IP addresses to the configuration file /etc/ntp.conf.
Symantec Corporation is committed to product quality and satisfied customers. This Feature Request is currently being considered by Symantec Corporation to be addressed in a forthcoming version of the product.
Technical Support filed a Feature Request to add this product feature. Note that an feature request is exactly that, a request. There is no committed date for this request from the Endpoint Encryption Product Management team, nor from the Endpoint Encryption Engineering team at this time.
Please be sure to refer back to this document periodically as any changes to the status of the request will be reflected here.
All versions of PGP Universal Server or current Symantec Encryption Management Server versions are affected.
FEATURE REQUEST: ability to add multiple NTP servers via web interface
Imported Document ID: TECH213853
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