A computer is retired in the SMP (Symantec Management Platform), however, when its license for a specific Altiris product (such as Inventory Solution) is later checked, it is found that it was not reclaimed.
Retiring a computer will reclaim certain Altiris client-consumed licenses. If this fails to work, follow the below instructions to troubleshoot this.
Part 1: The computer's Status is not set to Retired.
If the computer was previously set to Retired but had its status changed back to Active, refer to the following article for additional information on why this happened:
Computer Status unexpectedly changes to Retired
Computer Status unexpectedly changes to Active
Part 2: Notification Server troubleshooting.
Some parts of the Core Notification Server can hold up the license reclamation process. Sometimes this is part of the NS.Daily scheduled job, which only runs once a day. This can be manually invoked by doing one or both of the following:
Part 3: The computer was deleted and/or its Symantec Management Agent uninstalled before its Status could be set to be Retired.
Setting a computer's Status to Retired is the only way to reclaim certain Altiris client-consumed licenses. If the computer was deleted or its Symantec Management Agent was uninstalled first, however, this breaks this process. For either of these scenarios, this issue can be corrected by restarting the Altiris Service on the Symantec Management Platform server. The following instructions describe how to do this. WARNING: Restarting the Altiris Service will temporarily disrupt Altiris, which will become offline during this restart.
Part 4: Remove product licenses (license clean-up)
It may be necessary to remove product licenses and then reinstall them to resolve this issue. The following instructions describe how to do this:
How does an asset's status work?
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This will clear the history and restart the chat.