For additional information about the various command line switches available, from the DOS prompt run "aexconfig.exe /?"
METHOD 2: Use SIM to repair the credentials
If Method 1 fails, make sure you are running the latest version of SIM - version 7.0.715 (SP4) and use SIM to repair the the Symantec Management Platform. If this second method fails, confirm the version of SIM being used as there was a known issue in previous builds of SIM that would prevent this from working properly. (See TECH41586 for more details on the problem that was resolved in SP2).
METHOD 3: If you can load the console:
Click on Settings >All Settings>Notification Server> Notification Server Setting > Processing and change to the desired credentials and click OK.
Last option does work, although it does fall into the "Not preferred" method. I would use this as a last case situation when the above listed items fail.
Create another service account, get the AD SID. Then update the [SecurityTrustee] table in the Symantec_CMDB database.
Imported Document ID: TECH214227
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