How do I troubleshoot the Patch Management 7.1 SP1, SP2 & MP1 - PMImport failing to download successfully for Microsoft?
Drill down for 7.1 SP1 Mp1.1 is incorrect
Environmental issues that slow down or prohibit the PMImport from initializing or finishing.
Work through the following steps to troubleshoot the failing download for the .cab file of the Patch Management Import. The current PMImport version can be found on HOWTO32527.
11. Check SMP logs for E:\Program Files\Altiris\Patch Management\Downloads\pmimport.cab' is not a cabinet file, can't extract to 'E:\Program Files\Altiris\Patch Management\Import\pmimport. See TECH192952 for solution details.
Please see KM: HOWTO7761 for the process to create a custom Automation / Notification Policy that will send an email if the 'Import Patch Data for Windows' fails.
Advisory: If the PMImport is taking an abnormally long time to complete (provided the currently created Software Update Policies count [slows down the Revised / Superseded process] isn't too high, or the number of languages and vendors listed isn't too high, for that will need the alloted time to run and complete for those settings); implement the updated database items outlined on KM: TECH46342 (PMImport_Deadlock_Fix.zip and PMImport_Optional_PerformanceEnhancements.zip)
Patch Management Solution 7.1 SP1, SP2 & MP1.
Subscribing will provide email updates when this Article is updated. Login is required to Subscribe
Thanks for your feedback. Let us know if you have additional comments below. (requires login)
This will clear the history and restart the chat.