The customer reported that when they go under "Manage>Jobs and Tasks" then select any of the folders and do a "right-click>New>Item Link" and select "Resources" as Type and then a "Filter", the picker stays there without saving/creating the Item Link that they selected. If they close the picker, the item link is not created.
The following warning is present when the customer clicks 'OK' in the "Edit Item Link" UI: Module: w3wp.exe
Description: provided fallback culture(en-US) for non supported languages. Maximum request length exceeded.
The issue seems to reside in the fact that there is a long reference in the link that is been passed when we are trying to create the "Item Link".
Looking at the profile trace, the actual link that is called in my test was:
rawUrl: /Altiris/Console/ShortcutConfig.aspx?mode=newLink&TreeGuid=30412eb5-15ab-49c6-999e-4d0eebef6644&ItemGuid=076775c0-a160-49e3-b148-4518e8f4a0d5 ( (30412eb5-15ab-49c6-999e-4d0eebef6644), TEST (076775c0-a160-49e3-b148-4518e8f4a0d5))
which usually indicates that we are trying to use the web.config for CustomConsole (under ...\Program Files\Altiris\CustomConsole\Web).
To fix this issue please try the following:
1. Add the following line: <httpRuntime maxRequestLength="8192"/>
under the following section in the web.config file under ...\Program Files\Altiris\CustomConsole\Web:
<system.web> <!-- DYNAMIC DEBUG COMPILATION Set compilation debug="true" to enable ASPX debugging. Otherwise, setting this value to false will improve runtime performance of this application. Set compilation debug="true" to insert debugging symbols (.pdb information) into the compiled page. Because this creates a larger file that executes more slowly, you should set this value to true only when debugging and to false at all other times. For more information, refer to the documentation about debugging ASP.NET files. --> <httpRuntime maxRequestLength="8192"/>
3. Save the changes. 2. Restart IIS by clicking the Windows 'Start' menu, clicking 'Run', and then typing in "iisreset" and clicking Run. Reload the SMP Console.
Note: I suggested 8192 (in Kb or 8Mb) as a approximate value but since you may have more data trying to be pass on, you may want to try 10240 (or 10Mb), then 15360 (15Mb) and so on until you are able to save the change in the page.
ITMS 7.1 SP2 MP1 + Rollups
Imported Document ID: TECH215921
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