This issue can be reproduced when a user creates an NT event rule and am alert based on that rule is triggered. The monitor agent will create one extra <ntevent> XML tag in the MetricLog.xml file but the tag is empty. On the server side, when MetricLog.xml is parsed, it cannot parse that <ntevent> tag and does not store it in the database.
The Monitor Solution development team has confirmed this issue is fixed in ITMS 7.5 SP1 which will be released in the first part of June 2014. Please subscribe to this KB for future updates.
Monitor Solution 7.5 ITMS 7.5
This ticket number for the bug track on this issue is 3421950.
Imported Document ID: TECH215981
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