VIP Manager Dashboard Graph Is Not Showing Current Credential or User Validations
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VIP Manager Dashboard Graph Is Not Showing Current Credential or User Validations

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Article ID: 159206

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Updated On:

Products

VIP Service

Issue/Introduction

VIP Manager Dashboard graph is not showing current credential or user validations.

Resolution

The graph data in the VIP Manager top panel showing Credential ValidationsUser Validations, and distribution summaries are updated daily at 12:00 PM PT and will show data up until that point. 

To view real-time transaction data, view the details in the View Administrator Activity, or switch to View User Activity. This data is cached every 1 hour. To force an update, click Update Activity View

Note: This can occur if your cached DNS points to the wrong IP address of VIP Manager, such as after a routine site switch during VIP maintenance  Rule out stale session data as the cause by closing all browsers and logging into VIP Manager from a private\incognito browser.