All Software Portal emails stop being sent, no emails received for the Portal
Last Updated October 24, 2017
If option [Send an email when the request state changes] is disabled it will stop all email notification even if user enables it when attempts to do Request Unlisted Software. Software Portal - Disabled option in user profile [Send an email when the request state changes] stops all email notifications even if option enabled during manual requests.
Software Portal UserProfile email settings located in Altiris.SoftwarePortal.Resources.UserConfigurationItem residing in Item table in a State.
*NOTE: If you are uncomfortable working through the SQL below, please contact Symantec Support for assistance.
To enable/disable 'Send an email when the request state changes' option for particular user find its corresponding UserConfigurationItem and update it's State accordingly.
Find all users and their UserConfigurationItem as well as State by running this query: ------------- SELECT vi.Name, ir.ParentItemGuid AS UserConfigurationItem, i.Name, i.State FROM ItemReference ir INNER JOIN vItem vi ON vi.Guid = ir.ChildItemGuid INNER JOIN Item i ON i.Guid = ir.ParentItemGuid WHERE ir.Hint = 'userconfigitem to portaluser' -------------------
Pick State of user you want to update and change True/False values accordingly (node names are self-explanatory) <item> <StatusChangeNotification>False</StatusChangeNotification> <CommentsAdded>True</CommentsAdded> </item>
Update Item table with this query: --------- UPDATE Item SET State = '<item> <StatusChangeNotification>True</StatusChangeNotification> <CommentsAdded>True</CommentsAdded> </item>' ---or insert your modified state between apostrophes WHERE Guid = 'AE8A9FD8-E8AA-48A6-9BE3-EC2FED7D6D8D' --!!!!Use UserConfigurationItem Guid from the result above ----------
Note that it will have immediate effect, but User Software Portal UI will show cached State unless IIS is restarted
Another exmaple sets ALL user profiles with all email options enabled:
SET STATE = '<item> <StatusChangeNotification>True</StatusChangeNotification> <CommentsAdded>True</CommentsAdded> </item>'
WHERE Guid IN (
WHERE ClassGuid = '40C4D1AC-D471-4E1D-99CA-879AB5BF7DD4'
SWM 7.1.2, 7.5
Imported Document ID: TECH217105
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