Unable to modify notification settings for the Exceptions section of the Policies section in Symantec Mail Security for Microsoft Exchange (SMSMSE)
Last Updated August 07, 2015
When attempting to modify the notification settings in the SMSMSE console under Policies -> Exceptions, changes deploy successfully, but settings immediately revert to default when the console view refreshes.
The issue does not generate any visible errors within the user interface or within logs. Deploying Changes results in a "Success" message.
An API used in the submission process for notification changes is not correctly modifying registry values within the product.
This issue is fixed in SMSMSE 7.5.1. Upgrade to 7.5.1 to resolve this issue.
If an upgrade to 7.5.1 is not currently feasible, a hotfix has been created to resolve this issue.
Please perform the following steps to apply the hotfix:
Download the Hotfix_3510554.zip attachment below.
Exact contents of hotfix archive into a temporary location.
Stop the Symantec Mail Security for Microsoft Exchange (SMSMSE) services
Navigate to <Install Path>\SMSMSE\7.5\Server
Locate & Backup the files SAVFMSEShared.dll & SAVFMSEShared64.dll
Place the two extracted files from the hotfix archive into <Install Path>\SMSMSE\7.5\Server
Start the Symantec Mail Security for Microsoft Exchange (SMSMSE) services
Once the hotfix is applied modifications to the Email Notification values within Policies>Exceptions can now be applied.