After restoring the backup, "Error from web server 403 - Forbidden : unable to GET: https://rules.ara.brightmail.com/" is logged every second in conduit_log when the Submission Settings is enabled
Last Updated May 23, 2014
When the Customer-Specific Spam Submission is enabled and the backup of the SMG is restored, conduit_log shows the following errors every second after the restore. You want to know why and how to stop it.
Error from web server 403 - Forbidden : unable to GET: https://rules.ara.brightmail.com/some_number/rule_id_number
When the backup is more than 24-hour old, the submission rule gets stale and removed from the server. This causes the "403 Forbidden" errors.
Restore the backup within 24 hours to prevent these errors, or recreate and re-register a new Submitter ID, which will stop requesting the old rules.
The backup was created more than 24 hours before the restore
Customer-Specific Spam Submission is enabled and the Submitter ID is registered
Imported Document ID: TECH217714
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