StartService returned false for service ccSet_Cloud : Code: 2: Message: The system cannot find the file specified
Last Updated November 17, 2016
When installing a client on a workstation an install error with a reference code is provided.
The following lines are found in the PAInstall.log:
Ccset_cloud services failing to start with the following error: Failure to install Platform Agent due to: AttemptSvcStart(622) : StartService returned false for service ccSet_Cloud : Code: 2: Message: The system cannot find the file specified
After running Procmon the log showed that Ccset_cloud was not able to find the key: HKLMSystemCurrentControlSetservicesccSet_CloudParameters
MSI logs do not show any actions that attempt to create the HKLMSystemCurrentControlSetservicesccSet_CloudParameters keys, however, the custom action "WriteRegistryValue" does attempt to to create the keys:
MSI (s) (18:1C) [20:30:59:833]: Executing op: ActionStart (Name=WriteRegistryValues,Description=Writing system registry values,Template=Key: , Name: , Value: ) MSI (s) (18:1C) [20:30:59:848]: Executing op: ProgressTotal(Total=4,Type=1,ByteEquivalent=13200) MSI (s) (18:1C) [20:30:59:862]: Executing op: RegOpenKey (Root=-2147483646,Key=SOFTWARESymantecSPNServices1000,,BinaryType=1,,) MSI (s) (18:1C) [20:30:59:895]: Executing op: RegAddValue (Name=.temp,Value=C:Program FilesSymantec.cloudPlatformAgent.temp,) MSI (s) (18:1C) [20:30:59:941]: Executing op: RegAddValue (Name=res,Value=C:Program FilesSymantec.cloudPlatformAgentres,) MSI (s) (18:1C) [20:30:59:954]: Executing op: RegAddValue (Name=syminstall,Value=C:TMPsyminstall,) MSI (s) (18:1C) [20:30:59:968]: Executing op: RegAddValue (Name=wintempsyminstall,Value=C:\windows\Temp\syminstall\,)
The installer was running in maintenance mode. When the installer runs in maintenance mode it skips creating the contents for the Parameters key.
MSI (s) (18:1C) [20:30:13:956]: Product registered: entering maintenance mode MSI (s) (18:1C) [20:30:13:970]: Determined that existing product (either this product or the product being upgraded with a patch) is installed per-machine.
The following keys force the installation into maintenance mode:
MSI (s) (18:1C) [20:30:12:631]: APPCOMPAT: Uninstall Flags override found. MSI (s) (18:1C) [20:30:12:788]: APPCOMPAT: Uninstall VersionNT override found.
The Procmon log shows the following keys caused the Uninstall Flag and Uninstall Version NT: