Security Content Update (SCU) fails to update Control Compliance Suite (CCS) components using Automatic Updates Installation job (Live Update)
Last Updated June 06, 2014
Customer sees Failed status for Automatic Updates Installation job while upgrading SCU 2013-3 to SCU 2014-1 via Live update if ISO license(s) are expired.
Error Message: Validates Mandatory Licenses in Silent Install Mode
[Error: Provide a valid license that contains the following features to proceed with the installation:ISO/IEC 27001:2005 ISO/IEC 270002:2005 License Details]
The Live Update installation is blocked because the mandatory licensing does not have a warning enabled feature set for expired licenses. If ISO license is expired, the SCU should still be installed without ISO update.
Apply Security Content Update (SCU) v11.0 2014-1 manually on each component by copying the appropriate package to the appropriate host (i.e. CCS_11_0_APSCCSM_2014-1_SCU_Win package = Application Server) and executing the package. This issue is resolved in the CCS v11.0 SCU 2014-1 build and onwards and SCU(s) can be installed via Live Update without ISO licensing issue.
Imported Document ID: TECH218137
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