Symantec Installation Manager has encountered a fatal exception and cannot continue.

Products

IT Management Suite

Issue/Introduction

After installing the Symantec Installation Manager (SIM), the product launches and immediately displays the following error:

You can review the log file created by Symantec Installation Manager by opening c:\Users\useridusedduringinstall\AppData\Local\Temp\SIM Logs\a.log.

<event date="Jun 09 19:44:19 +00:00" severity="1" hostName="<SMPServername>" source="Symantec.Installation.SimApplication.CurrentDomain_UnhandledException" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="1368" thread="12" tickCount="7743687"><![CDATA[Uncaught Exception in Application

( Exception Details: System.Security.Principal.IdentityNotMappedException: Some or all identity references could not be translated.

at System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess)

at System.Security.Principal.NTAccount.Translate(Type targetType)

at Symantec.Installation.Utils.TightenFilePermissions(Uri uriFile)

at Symantec.Installation.FileDownloader.DownloadFile(Uri sourceUri, Uri destinationUri, Int64 fileSize)

at Symantec.Installation.FileDownloader.DownloadFiles()

at Symantec.Installation.Managers.ProductListingManager.DownloadPlFile(String source, String destination)

at Symantec.Installation.Managers.ProductListingManager.GetLatestPlFile(String source)

at Symantec.Installation.Managers.ProductListingManager.GetAndLoadProductListings(String source)

at Symantec.Installation.Managers.ProductListingManager.LoadCurrentProductListings()

at Symantec.Installation.Managers.ProductListingManager.LoadAndUpdateProductListings()

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

at System.Threading.ThreadHelper.ThreadStart() )

( Exception logged from:

at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)

at Altiris.Diagnostics.Logging.EventLog.ReportException(String strMessage, Exception exception)

at Symantec.Installation.SimApplication.CurrentDomain_UnhandledException(Object sender, UnhandledExceptionEventArgs e)

at System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess)

at System.Security.Principal.NTAccount.Translate(Type targetType)

at Symantec.Installation.Utils.TightenFilePermissions(Uri uriFile)

at Symantec.Installation.FileDownloader.DownloadFile(Uri sourceUri, Uri destinationUri, Int64 fileSize)

at Symantec.Installation.FileDownloader.DownloadFiles()

at Symantec.Installation.Managers.ProductListingManager.DownloadPlFile(String source, String destination)

at Symantec.Installation.Managers.ProductListingManager.GetLatestPlFile(String source)

at Symantec.Installation.Managers.ProductListingManager.GetAndLoadProductListings(String source)

at Symantec.Installation.Managers.ProductListingManager.LoadCurrentProductListings()

at Symantec.Installation.Managers.ProductListingManager.LoadAndUpdateProductListings()

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

at System.Threading.ThreadHelper.ThreadStart()

)

( Extra Details: Type=System.Security.Principal.IdentityNotMappedException Src=mscorlib )]]></event>

<event date="Jun 09 19:44:19 +00:00" severity="4" hostName="<SMPservername>" source="Symantec.Installation.Automation.Output.ReportInfo" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="1368" thread="12" tickCount="7743828"><![CDATA[Crash dump for Symantec Installation Manager containing additional debugging information has been created at C:\Users\altirisadmin\AppData\Local\Temp\SIM Logs\CrashDump_06092014034419.dmp. ]]></event>

Environment

ITMS 7.x, 8.x

Cause

It's possible that you're using an incompatible version of the Symantec Installation Manager software and it's not compatible with your operating system.

Resolution

Please make sure you're using the latest version of Symantec Installation Manager. Although you may have downloaded this from Symantec's website you should check with support to make sure there is not some kind of version mismatch.