Within an Endpoint incident the recipient is shown as displayed name, not as the recipient email address.
Last Updated February 01, 2011
Within an Endpoint incident the Recipient of an email that violated a policy is displayed as the entered name , not as the email that it would resolve to.
Under normal circumstance any recipient within incident details are shown as fully resolved emails
For example: If a user will send an email and enters in the recipient field a username, the email client (outlook, domino) the email it will resolve to will be displayed.
If user enters "First LastName <
First_LastName@Company.com>", it will be displayed in incident in same way. That is - "First LastName <
However, in the following scenarios the recipient field will display "First LastName" in the way it has been entered:
- Recipient string is distribution group. Agent can’t resolve the group - User has specified display name, and domino/Exchange server is not accessible (eg being off network) - Not able to resolve the user name for some reason. It could be case of partial or wrong recipient.
Imported Document ID: TECH218829
Subscribing will provide email updates when this Article is updated. Login is required to Subscribe