Discover Target Remains In Starting State in the Enforce UI
Article ID: 159479
Updated On:
Products
Data Loss Prevention Network Discover
Data Loss Prevention Enforce
Data Loss Prevention Core Package
Issue/Introduction
Discover target remains in a starting state. Statistics are not being updated, but the scan detail logs show that the scan is running.
Cause
The scan is running but status update messages from the Discover Servers are not making them to Enforce. Scanning is taking place, but the UI is not updating properly.
Resolution
A possible issue is that communication is failing with the Monitor Controller. If this is the case, restarting the services may restart the communication.
Restart the SymantecDLPDetectionServerController service on the Enforce Server.
Restart the SymantecDLPDetectionServer service on the Discover Server.
Login to the Enforce. Start the scan and this time you should see the correct state.
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