Endpoint Incident for Print/Fax Event Results in Highlighting Error
Last Updated December 18, 2014
Endpoint incident for a print/fax event generated by a Data Identifier policy will result in a Yellow Screen of Death (YSOD) on the incident page within the Data Loss Prevention (DLP) Enforce console.
"There was an error highlighting the violating text for this incident"
If the incident matches span more than one page of the printed output then incident snapshot results in YSOD.
The YSOD issue is a known defect and occurs with Data Identifier based polices using SSN, ABA Routing Number, CCN, etc. Currently Symantec is working on a solution to the YSOD issue with Data Identifier policies and printer/fax detection.
DLP Enforce, Endpoint Prevent, and DLP agents are running the 12.0.1.01064 version.
Imported Document ID: TECH218864
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