When collecting the Agent logs, the following scenario might occur, where the agent collection job stays in a running state
1.Open the Enforce console that has a Endpoint server that has at least one agent 2.Goto System -> Logs 3.For the Endpoint server, check the box for “Agent Logs” 4.Click the “Collect Logs” button. 5.Goto System Overview and you should have a event “Couldn’t find files to collect” 6.Go back to System -> Logs 7.Notice under “Previous Log Collections” that the job is sitting in a waiting status still running. It will NOT stop until you stop it manually
Collecting logs on the Agent is a two step process. First, the logs must be copied from the Endpoint Agent to the Endpoint Server. Go into Agent Overview, select your agent/s and run a gather log job first. Then the gathering the logs from Enforce works.
eTrack 2076523 has been filed for this issue.
Imported Document ID: TECH218868
Subscribing will provide email updates when this Article is updated. Login is required.