unable to gather Endpoint logs, log collection job does not finish
Last Updated December 10, 2013
When collecting the Agent logs, the following scenario might occur, where the agent collection job stays in a running state
1.Open the Enforce console that has a Endpoint server that has at least one agent 2.Goto System -> Logs 3.For the Endpoint server, check the box for “Agent Logs” 4.Click the “Collect Logs” button. 5.Goto System Overview and you should have a event “Couldn’t find files to collect” 6.Go back to System -> Logs 7.Notice under “Previous Log Collections” that the job is sitting in a waiting status still running. It will NOT stop until you stop it manually
Collecting logs on the Agent is a two step process. First, the logs must be copied from the Endpoint Agent to the Endpoint Server. Go into Agent Overview, select your agent/s and run a gather log job first. Then the gathering the logs from Enforce works.
eTrack 2076523 has been filed for this issue.
Imported Document ID: TECH218868
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