A popup is shown by Kaspersky showing that AexNsAgent.exe is a Trojan.
(AexNsAgent.exe is trying to register its copy as an autorun startup object).
Relevant version: 9.0.1
To resolve this issue, one of the following needs to occur:
1. Select "allow" for this startup object. The agent will get installed successfully.
2. Add it to the trusted zone by clicking on the link “add to Trusted zone“ provided by Kaspersky. The agent will then install successfully.
Etrack 1786363; 1782681
Logged in Etrack (Symantec) database
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This will clear the history and restart the chat.