Authentication fails with an error: "Invalid security code. Try again"
If you generate multiple security codes without accessing your online account, or the time gets out of sync on the device (for time-based tokens), your credential may become temporarily unusable. If this happens, try testing and resetting your credential.
A reset can be done in VIP Access Desktop by using the steps below:
1. Open VIP Access Desktop
2. Click on the icon in the top-left of the application window and select Settings.
3. Click Reset
For other credential types such as VIP Access for Mobile and hard tokens, follow these steps:
Generate a security code on the device and enter it into the provided field. If the credential is working properly a success message will appear. If there is an issue, a prompt will appear to enter the next consecutive security code to re-sync the credential.
Note: If resetting the credential fails, try reinstalling VIP Access. If the credential is a hard token, it will need to be replaced.
Imported Document ID: SO21895
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