After upgrading DLP to version 11.6.2, automatic lookups for the LDAP plugin no longer work.
However manual lookups work fine.
The setting for Automatic lookups is within the plugins.properties file.
***** The following workaround has been provided *****
The directory.jar file does not exist under \SymantecDLP\Protect\plugins folder <or> \Vontu\Protect\plugins depending on what version of DLP you started with.
Steps for Windows Enforce server 1) Copy <Do not Move> the directory.jar file from \Protect\lib\jar folder and paste it under the \Protect\plugins folder. 2) Reload the Lookup Plugins from the console via System > Lookup Plugins > Reload Plugins
Steps for Linux Enforce server 1) Putty to Enforce and logon as root 2) Determine where your DLP directory is located /opt/Vontu or /opt/SymantecDLP <test ls /opt/Vontu or ls /opt/SymantecDLP> 3) <Copy directory.jar to plugins directory> cp /opt/SymantecDLP/Protect/lib/jar/directory.jar /opt/SymantecDLP/Protect/plugins 4) <change file permissions to protect> chown protect:protect /opt/SymantecDLP/Protect/plugins/directory.jar 5) Reload the Lookup Plugins from the console via System > Lookup Plugins > Reload Plugins
This issue has been tracked as a defect per
Imported Document ID: TECH219581
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