At what stage of sending an email does the Endpoint Mail detection occur.
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At what stage of sending an email does the Endpoint Mail detection occur.

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Article ID: 159822

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Updated On:

Products

Data Loss Prevention Endpoint Prevent

Issue/Introduction

Email application monitoring  is described as follows: 
 
Endpoint Prevent monitors the most common email applications, Microsoft Outlook, and Lotus Notes. It can monitor and prevent any information transferring from these applications regardless of the email protocol. 
 
Attachments as well as content in the subject and body of the message are analysed. Incidents include information about the endpoint location, sender, recipient, and the email subject and message.
 
When is the mail examined by the Endpoint Agent. 

 

 

Resolution

The DLP detection scan occurs, when you click on the Send button within the mail application. 

You may see the UI popup occur at this time that indicates DLP is scanning for sensitive content.

In the case of the email being blocking on the Endpoint Agent via a Response Rule the email will stay open by design and not go to the draft folder.