On 64bit Windows systems, if the Upgrade Wizard is run a second time from the same update subdirectory, it will fail at the beginning of the Precheck screen. This does not apply to launching the upgrader multiple times through the Enforce UI, only to running the “start_upgrade_wizard.bat” script to re-launch an upgrader that has already been run once.
Delete the jre directory from the update subdirectory (that’s the same directory containing the “start_upgrade_wizard.bat” script) before re-launching the upgrader.
Imported Document ID: TECH219839
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