Learn how to properly back up Symantec Data Loss Prevention (DLP) files and directories.
Relevant versions include 12.0, 12.5, 14.0, 14.6, and 15.0.
Listed below is a summary of what needs backed up for Symantec DLP. It is recommended that you reference the System Maintenance Guide for the version of DLP you are using.
The following directories should be backed up on the Symantec DLP Enforce and Detection Servers, where applicable. Note that the \Vontu\ directory may be named \SymantecDLP\ depending on the version you initially installed, so please use these interchangeably:
Symantec Technical Support does not provide instructions to or support for a Hot Backup of the Oracle Database files; please see the System Maintenance Guide for more information.
Create recovery aid files. See “Creating recovery aid files on Windows” section.
Collect a list of directories that should be backed up. See "Collecting a list of files to be backed up" section.
Shut down all of the Symantec Data Loss Prevention and Oracle services. See “Shutting down the Symantec Data Loss Prevention system on Windows” for detail steps.
Copy the Database files to the backup location. See “Copying the Database files to the backup location on Windows” for detailed steps.
Back up the incident attachment external storage directory. *If you are using an external storage directory for incident attachments, work with your storage system administrator to back up that directory.
Restart the Oracle and Symantec Data Loss Prevention services. See “Restarting the system on Windows” for detailed steps.
The frequency for your database backup depends on the usage of your database, how often policies are updated, any company or legal regulations that your company might have to adhere to, your policies concerning retention of incidents and whether you are able to schedule time and space for backups.
Remember that by backing up your database regularly you are protecting yourself from losing incidents, policies and settings in the event that something happens to your Oracle database server. The more frequently that you backup the database the better chance you have for recovering lost data.
For more information please refer to your Maintenance Guide and these related articles: