Error 1069: "The service did not start due to a logon failure' is displayed and no logs are written" in DLP
Article ID: 159910
Updated On:
Products
Issue/Introduction
When trying to start the Symantec DLP services, the following error is displayed:
"An error 1069 - The service did not start due to a logon failure"
Resolution
Check with your System Administrators as there could have been a reset of the Local Policy on the System which could cause an issue.
Check the login-as-a-service rights as they may have been removed from protect and protect_update accounts.
Then manually re-enter the credentials under the Properties of the services for those accounts for each service and start the services.
References:
The Vontu Monitor service doesn't start with error "Failed to load JVM"
Error 1053: The service did not respond to the start or control request in a timely manner
Can also be caused if someone has selected "User must change password at next logon."
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