The Endpoint Server needs be at the same or higher level than the Endpoint Agent.
10.5 Agent must be with a 10.5 Server
10.0 Agent can run with a 10.0 or 10.5 Server
9.0 Agent can run with a 9.0, 9.01, 9.02, 10.0 or 10.5 server.
9.x Server can run with 8.x or 9.x Agents only. No 10 agents with 9 server.
10.0 Server can run with 9.x or 10.0 agents
10.5 Server can run with 9.x or 10.x agents
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This will clear the history and restart the chat.