Network Prevent for Web does not generate incidents
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Network Prevent for Web does not generate incidents

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Article ID: 160012

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Updated On:

Products

Data Loss Prevention Network Prevent for Web

Issue/Introduction

A keyword policy with a compound detection rule, Keyword+Protocol Monitoring for HTTP/HTTPS, does not generate incidents.

Resolution

  1. Ensure the policy is set to Active.
  2. Confirm the policy group name and ensure the Keyword+Protocol policy is assigned to the correct policy group.
  3. Check if the Detection Server has been assigned the policy group required to load the Keyword+Protocol policy.
  4. Review the Detection Server events for "1200 Loaded policy" or "1201 Loaded policies {0.EN_US}" to confirm the policy had been loaded.
  5. Enable Detection Operational Trace logging (System > Servers > Logs > Configuration tab)

Refer to Configuring Server Logging Behavior (broadcom.com) for more information.

  1. Submit test data to an external web site where traffic will be intercepted by a web proxy with Network Prevent for Web attached.
  2. Review 'detection operational trace' logs and ensure the Detection Server is accurately detecting the sensitive data and triggering incident creation.