Loading a csv attribute from System > Attribute > Custom Attribute > Reload Lookup Plug-ins is done. It is succeeded, an event "Loaded Custom Attribute Lookup Plug-ins" 2112 is displayed.
But when the lookup happens, it fails, an event "Custom attribute lookup failed" 2115 is displayed, then is unloaded.
When loading a csv attribute, it doesn't check the all tokens. If the last token is empty, the lookup fails, then the attribute is unloaded. IncidentPersister.log logs like below:
XXXX/XX/XX XX:XX:XX (SEVERE) Thread: 14 [com.vontu.enforce.workflow.attributes.LookupRequest.doSingleLookup] Failed to instantiate lookup plug-in com.vontu.lookup.csv.CsvLookup. It was unloaded. com.vontu.api.incident.attributes.AttributeLookupException: Failed to instantiate lookup plug-in com.vontu.lookup.csv.CsvLookup. It was unloaded. : :
Check the csv file and ensure the last token is not empty. This error can also be caused by a white space at the end a configuration option in CsvLookup.properties.
Imported Document ID: TECH220389
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