.tmp files in \Protect\incidents directory
search cancel

.tmp files in \Protect\incidents directory

book

Article ID: 160212

calendar_today

Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

I have a lot of .tmp files in the C:\Vontu\Protect\incidents directory.  What are they? Can they be removed?

Resolution

When a file is being copied from the Detection Server to Enforce, the file is created as a .tmp.  Once the transfer completes, the file is renamed from .tmp to .idc. 

 

If a transfer fails, the .tmp file may linger for a number of hours.  The time is configured in the \Protect\config\MonitorController.properties file with the setting temp_incident_expiration_hours.  The default is 24 hours.

If there is an excessive number of .tmp files that have a timestamp of more than an hour, it could be a sign of a problem with communication with one or more Detection Servers.