LDAP plugin for custom attribute lookup is set up and loaded correctly. However, the custom attributes are not populated with LDAP values.
- The LDAP plugin for custom attribute lookup is set up according to the 'LDAP Configuration' document. - The plugin loaded succesfully and the Attribute Lookup completed without any errors. - However, Custom Attributes are not populated with LDAP values.
Verification steps after custom attribute lookup is set up and loaded:
Restart Enforce server
Navigate to Custom Attributes page (Administration -> Attributes -> Custom Attributes tab) and click Reload Lookup Plug-ins. Make sure you get a green success message.
Under the Reports section, navigate to an incident snapshot and look up custom attributes on the right-hand side. Verify that attribute values are populated.
Resolution: If manager is not defined in LDAP, all Manager attributes are filled with sender values.