Custom Attributes are not populated with LDAP values
Last Updated June 20, 2008
LDAP plugin for custom attribute lookup is set up and loaded correctly. However, the custom attributes are not populated with LDAP values.
- The LDAP plugin for custom attribute lookup is set up according to the 'LDAP Configuration' document. - The plugin loaded succesfully and the Attribute Lookup completed without any errors. - However, Custom Attributes are not populated with LDAP values.
Verification steps after custom attribute lookup is set up and loaded:
Restart Enforce server
Navigate to Custom Attributes page (Administration -> Attributes -> Custom Attributes tab) and click Reload Lookup Plug-ins. Make sure you get a green success message.
Under the Reports section, navigate to an incident snapshot and look up custom attributes on the right-hand side. Verify that attribute values are populated.
Resolution: If manager is not defined in LDAP, all Manager attributes are filled with sender values.