Is the date shown on the UI , the incident detection's date or the email's date ?
This date is also seen on the original message and might be different from the date on which Vontu has detected the incident.
For find the incident detection date for a specific incident, note the incident ID, connect to Oracle as protect user,
>conn protect /
>SELECT INCIDENTID, DETECTIONDATE, FROM INCIDENT WHERE INCIDENTID='<INCIDENTID>';
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This will clear the history and restart the chat.