You try to export a report with a large number of incidents in CSV format, and you receive an error that the number of incidents exceeds the maximum limit.
By default, the system only displays up to 10,000 incidents when "show all" is selected in the UI. This is required to export an incident report, so this limit also controls the number of incidents that can be exported.
To increase the limit, change the following value in the manager.properties file.
#The maximum number of incidents that may be displayed when clicking show all on an incident list page
com.vontu.manager.maxshowallincidents = 10000
Change the value after the = to the number of incidents that you need to export, or greater. Note that increasing the value will impose a greater load on the Enforce server during export, and should be done with caution and tested with small increments.
After changing the value, save the manager.properties file and restart the Enforce services in the proper order.
Imported Document ID: TECH220994
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