attributes: should contain one entry for each of the custom attributes defined » The format for each entry is: attr.Name=Name (e.g. attr.sender-email=Email » The parameter name (e.g., sender-email) is case-sensitive
keys: should be the attribute(s) to be used as a unique key (e.g. keys=Email)
5. Create a test incident in the system to verify the lookup works.
NOTE: Once you have made edits to the configuration file, go to the Services panel and stop and restart the Vontu Manager service