File Reader fails to start after an upgrade on 64-bit Linux detection servers
Last Updated September 26, 2012
File Reader fails to start on 64-bit Linux servers after being upgraded with the following error:
Code 1302 Summary File Reader failed to start Detail Error starting File Reader. /opt/Vontu/Protect/lib/native/libcontentextractionjni-11.1.0.so: libaprutil-1.so.0: wrong ELF class: ELFCLASS32 No incidents will be detected.
This condition is caused by running the 32-bit version of DLP on a 64-bit Linux system, which is not supported. During the upgrade, 64-bit versions of many binaries and libraries overwrite the 32-bit versions and corrupt the installation. To resolve this issue, perform the following steps:
1. Backup the /opt/Vontu/ directory. 2. Uninstall the DLP software. 3. Reinstall DLP using the 64-bit installer. 4. Restore any custom keystore or configuration files.
Imported Document ID: TECH221367
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