Unable to Log in to the UI: My Vontu License Expired
Last Updated June 09, 2008
Occasionally the license key expires, and the UI cannot be used for logging on to Vontu. Without UI access, you will need to create a Protect.lic file in the Vontu directory and restart Vontu services.
Relevant versions: ALL
Occasionally the license key expires, and the UI cannot be used for logging on to Vontu.
To resolve this issue:
1. Create the file, Protect.lic:
Enter only the new license key in the file.
Ensure the protect user has permissions to the file.
2. Place the file in the directory: \Vontu\Protect\config\Protect.lic.
3. Restart the Vontu services. Upon restart, the license is loaded into the database and the file is deleted.
Imported Document ID: TECH221688
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