Occasionally the license key expires, and the UI cannot be used for logging on to Vontu. Without UI access, you will need to create a Protect.lic file in the Vontu directory and restart Vontu services.
Relevant versions: ALL
Occasionally the license key expires, and the UI cannot be used for logging on to Vontu.
To resolve this issue:
1. Create the file, Protect.lic:
Enter only the new license key in the file.
Ensure the protect user has permissions to the file.
2. Place the file in the directory: \Vontu\Protect\config\Protect.lic.
3. Restart the Vontu services. Upon restart, the license is loaded into the database and the file is deleted.
Imported Document ID: TECH221688
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