One possible reason for receiving this code is that the Detection Server had not completed receiving the Policy from the Monitor Controller when it processed an incident(s). It had received the Policy Rules, but not the commands (like what severity to apply). The
Detection Server generates an event indicating the Policy had no severity, and then assigns the default of High to the incident(s).
Eventually the Detection Server will finish receiving the Policy commands and the issue will resolve itself. Recycling the MonitorController process will also resolve the issue quicker.
If recycling the MonitorController service did not fix it. Identify the problem servers and recycle the Vontu Monitor service locally on those boxes.
You can also edit the policies and change the Severity to something else, save the policy. Edit the policy again and change it to the correct Severity. This will refresh the information in the Oracle DB.
Imported Document ID: TECH221767
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