Novell is not officially supported in SymantecDLP (testing has not been done). SymantecDLP supports only mounted and CIFS shares. Generally, whether or not a workaround addresses a seen problem depends on the underlying communication and file system used to communicate.
Note: References to outside links are not controlled by SymantecDLP; therefore, Symantec cannot guarantee the content, correctness or current state of the links.
To mount Novell shares for Discover:
1.Ensure the credentials are correct:
a)Use the credentials to open up the drive that you want to scan.
b)If that fails, you must get new credentials.
c) If it is successful, check to see whether a mount or jcifs is being used:
Go to /SymantecDLP/Protect/config/crawler.properties and see if the following applies:
crawler.use.jcifs = false
If crawler.use.jcifs = false, means they are using jcifs, and they are using a mount. The default is false.
2.Go to /SymantecDLP/Protect/bin to see the following files of interest:
nfs.bat - contains the command used to connect when using NFS mount nfsu.bat - contains the command used to disconnect when using NFS mount smb.bat - contains the command used to connect when using non-jcifs mount smbu.bat - contains the command used to disconnect when using non-jcifs mount
3.Use the following Discover commands to ensure you can connect:
Inside the file, smb.bat: net use %1 %2 %4 /user:%3 /persistent:no %1 = drive %2 = path %3 = username %4 = password
net use m: \\<machine>\C$ protectdemo /user:protectdemo /persistent:no
If you cannot connect with this command, you have permissions issues. Make sure that everything matches what you entered in the UI.
Imported Document ID: TECH221884
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