Unable to run Discover Scans. You may see System error 85 or NET HELPMSG 2404 in the FileReader.log.
If you are having issues connecting to a drive that you want to scan, run a test to access the drive in the same manner that Discover does.
To run a test to access the drive:
Make sure that the credentials in Symantec DLP are correct; Mount the file system using these credentials.
Determine if Symantec DLP is using a mount or jcifs:
Go to: /Vontu/Protect/config/crawler.properties or /SymantecDLP/Protect/config/crawler.properties crawler.use.jcifs = true( If this is set to true, jcifs are being used. If this is set to false a mount is being used. The default is false.)
If you go to /Vontu/Protect/bin or or /SymantecDLP/Protect/bin, there are several files of interest:
nfs.bat - contains the command used to connect when using mount
nfsu.bat - contains the command used to disconnect when using mount
smb.bat - contains the command used to connect when using jcifs
smbu.bat - contains the command used to disconnect when using jcifs
The following commands are used by Discover to connect. Try to use them to make sure you can connect properly.