Error 1053: The service did not respond to the start or control request in a timely manner
Article ID: 160749
Updated On:
Products
Data Loss Prevention Endpoint Prevent
Data Loss Prevention Network Monitor
Data Loss Prevention Network Prevent for Email
Data Loss Prevention Enforce
Data Loss Prevention Network Discover
Data Loss Prevention Network Protect
Data Loss Prevention Endpoint Discover
Data Loss Prevention
Issue/Introduction
When attempting to manually start the Symantec DLP services, you receive the following error message:
Error 1053: The service did not respond to the start or control request in a timely manner.
The DLP logs provide little or no information to assist in troubleshooting the error.
Resolution
This is a very generic Windows error and may have multiple root-causes, though the solution below has been confirmed to resolve the issue on systems that have been "hardened".
- Add/change the TMP and TEMP user environment variables for the local users "protect" and "protect_updates" aka (SymantecDLP and SymantecDLP_Update) to point to "%USERPROFILE%\Local Settings\Temp".
In case the above change did not solve the issue, reach out to your GPO team to make sure that there is no permission missing which can cause the error.
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