Avaya applications like the CentreVu supervisor or the CMS supervisor will not run properly when the Symantec Data Loss Prevention (DLP) Endpoint agent is installed.
This behavior is experienced when the Print/Fax monitoring channel is enabled on the DLP Endpoint agent.
There are two options for addressing this:
To whitelist the Avaya application, refer to the article, How to white list or exclude an application from DLP Endpoint agents
The below list may assist with the whitelisting of the application. For further assistance with determining the correct files to exclude from DLP, please contact the application vendor.
Avaya CMS v9 (all): Binary Name cvs[A-Za-z]+\.exe Internal Name cvs[A-Za-z]+\.exe Original Filename cvs[A-Za-z]+\.exe
Avaya CMS v11 (all) Binary Name avs[A-Za-z]+\.exe Internal Name avs[A-Za-z]+\.exe Original Filename avs[A-Za-z]+\.exe
Avaya CMS v12,13,14,15,16 (all) Binary Name acs[A-Za-z]+\.exe Internal Name acs[A-Za-z]+\.exe Original Filename acs[A-Za-z]+\.exe
acsRun\.exe acsApp\.exe ACSCntrl\.exe
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This will clear the history and restart the chat.