Windows explorer hangs or crashes during file copy
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Windows explorer hangs or crashes during file copy

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Article ID: 160778

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Updated On:

Products

Data Loss Prevention Endpoint Prevent

Issue/Introduction

If you copy files to a USB drive, network share location, or a CD-DVD drive and at the same time the DLP Agent is shut down or uninstalled, Windows Explorer may hang or crash.

 

Environment

Windows

Resolution

If Windows explorer has hung or crashed:

  1. Press CTRL + ALT + DELETE keys.
  2. Select Task Manager in the Windows security dialog box.
  3. In Windows task manager go to File > New Task (Run...).
  4. Enter explorer.exe in the Create New Task dialog box.
  5. Press the OK button.

After you complete these steps, explorer.exe is re-launched and you can continue copying files.