One or more Symantec Data Loss Prevention (DLP) Detection servers are stuck in a starting state.
Note: Restarting the Vontu Monitor service locally on the detection server does not resolve the issue.
The following error will be in the RequestProcessor log:
FileReader and RequestProcessor become stuck in a restarting loop due to an unsuccessful policy load attempt.
To resolve this issue find and disable the problematic policy.
Note: The following can cause an unsuccessful policy load attempt on a Detection server:
Please contact Symantec Technical Support for additional assistance.
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This will clear the history and restart the chat.