Failed to verify user has a mailbox followed by Microsoft installer has stopped working during installation of SMSMSE
Last Updated February 13, 2017
When installing Symantec Mail Security for Microsoft Exchange, you enter your credentials and get the error message "Failed to verify the user has a mailbox" immediately followed by a Windows error "Microsoft installer has stopped working".
"Failed to verify the user has a mailbox" immediately followed by "Microsoft installer has stopped working".
Reviewing the smsmse_exemonade log, you will find the following entry:
ExeMonadE2k10_E2k15 : [<server name>] Connecting to remote server failed with the following error message : WinRM cannot process the request. The following error with errorcode 0x8009030e occurred while using Kerberos authentication: A specified logon session does not exist. It may already have been terminated.
User is logged on locally to the machine but not onto the domain.
To verify this, open a CMD window and run 'whoami'. It will return Machinename\Username.
Log off of the server and log back on using the format Domain\Username then run the SMSMSE installation.
Imported Document ID: TECH222204
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