When full import of AD groups runs, the sync may take up to 10-12 hours. This may be well noticed on the environments with 10,000 + users and 10,000 + groups.
One of the main concerns is that during the groups import there is a reiteration through each user multiple times if the imported user belongs to more than one group. This is capable to affect the import duration.
Symantec is aware of the issue and development is currently looking into it.
The suggested approach is to create LDAP query with filtering the actual group import out.
ServiceDesk 7.5 SP1
Workflow 7.5 SP1
Imported Document ID: TECH222480
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